Core Concepts
Conversational AI
AI technology designed to simulate natural, back-and-forth human dialogue.
Conversational AI refers to the broader category of AI systems capable of engaging in human-like dialogue. It encompasses voice assistants, chatbots, and AI agents. Unlike single-turn Q&A systems, conversational AI maintains context across multiple messages — understanding that 'it' in message five refers to the product discussed in message two. For websites, conversational AI enables visitors to interact naturally rather than navigating menus or filling forms.