Features
Conversation Analytics
Data and insights derived from analyzing chatbot conversations over time.
Conversation analytics surfaces patterns, trends, and performance metrics from chat interactions. This includes metrics like resolution rate, handoff rate, most common visitor questions, drop-off points in lead forms, and average conversation length. For agencies managing multiple client chatbots, analytics help demonstrate ROI and identify which agents need tuning. Creobot surfaces conversation analytics in the dashboard so clients can see exactly how their AI agent is performing.