GDPR and AI Chatbots: What You Need to Know Before Deploying
AI chatbots collect personal data from every conversation. Before you deploy, here's what GDPR requires — and how to make sure you're compliant.
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Does GDPR apply to AI chatbots?
Yes. If your chatbot collects names, email addresses, or any personally identifiable information from EU residents, GDPR applies.
What GDPR requires
Lawful basis for processing
You need a legal basis for collecting data. Consent (asking permission) or legitimate interest (sales and support) are the most common for chatbots.
Privacy notice
Visitors must be informed that their conversation is being processed. Include a link to your privacy policy in the chat widget.
Data subject rights
Visitors have the right to access their data, correct it, and request deletion. Your platform must support these requests.
Data retention limits
You can't store conversation data indefinitely. Set a retention period and stick to it.
Data processor agreements
If you're using Creobot or any chat platform, you need a Data Processing Agreement (DPA) in place with that provider.
How Creobot supports compliance
Creobot includes configurable data retention periods, DPA documentation, and conversation deletion controls per workspace.
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